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At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health.

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical Solutions and Medical Aesthetics is also what differentiates us — the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together we advocate for better health and wellness through solutions that provide even-greater certainty and peace of mind.

Field Service Engineer, Diagnostics

Location: Hong Kong, Central and Western HK

Notice

This position is no longer open.

Job Number: 879

External Description:

SUMMARY OF DUTIES AND RESPONSIBILITIES

  • Conduct advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites
  • Provide 24/7 coverage to customers within 24 hours of notification
  • Schedule and manage installation & preventive maintenance (PM) activities as well as conduct unscheduled visits to
  • instrument sites
  • Determine correct inventory levels of spare parts with supply lines
  • Document repair / resolution of customer calls in CRM system and escalate issues to management as needed
  • Work with application team to resolve quality issues and advise of issues and developments
  • Keep management advised of issues and developments
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

  • Strong interpersonal skills and strong customer service skills
  • Understanding of proper use and operation of electronic testing equipment
  • Knowledge of inventory and procurement systems
  • Ability to interface with internal and/or external customers
  • Solid computer skills
  • Accurate time management skills
  • Effective communicator
  • Frequent travel required

EDUCATION & EXPERIENCE

  • Bachelor degree or equivalent experience
  • 5+ years related experience with 2+years field experience and/or direct customer interaction
  • Working knowledge and professional experiences of IVD fields

Job Number: 879

Community / Marketing Title: Field Service Engineer, Diagnostics

Location_formattedLocationLong: Hong Kong, Central and Western HK